Shipping policy

 

Where do you ship?

We have partnership with warehouse around the World.

What are my shipping options?

All orders are processed and shipped from our warehouse in Florida. We use USPS, FedEx, UPS, and third-party carriers to ship our products.

80% OF OUR ORDERS ARE DELIVERED IN 4 TO 7 BUSINESS DAY

All Territories

   

Orders received by 2pm EST are shipped out the next business day. Orders received after 2pm EST are shipped the following business day. 

Tracking information is provided as soon your order is processed and shipped out.

It's recommended to provide a phone number during checkout in order to avoid any delays should our carriers encounter any issues during delivery. This applies especially if you're placing your order from outside the US.

Any assessed duties or local taxes for international orders are the responsibility of the receiver. 

Address Accuracy & Delivery Responsibility
Customers are solely responsible for providing complete and accurate shipping information at checkout. We do not take responsibility for orders that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer. For domestic shipments, if the parcel is returned to us in its original condition, we may offer to reship for free. However, for international orders, incorrectly addressed parcels are often destroyed by customs and cannot be recovered — in such cases, no refunds or replacements will be issued. Please ensure all delivery details are accurate before placing your order.
We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Delayed or lost orders

A package is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by the carrier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

Missing items

If there are missing items in your order, contact us at info@ellasie.com. We will send you the missing items as soon as possible—or refund them if you wish.

If you have any questions or need your order to arrive by a specific date, please do not hesitate to shoot us an email! 

Contact Info

Email: info@ellasie.com